FAQs


Please allow 2-3 business days for your order to be processed and dispatched. We use AusPost to send our parcels. We currently offer: ​

Domestic (Australia-wide)

Free Shipping - for orders over $100 4-7 business days (Standard)*

​ AusPost Standard Post - $8.50 4-7 business days*

​ AusPost Express - $12 2-4 business days*

International

​ International Standard - $20 10+ business days*

​ *Under the current global COVID-19 situation, please expect potential shipping delays for international customers. Customers may be waiting up to 6 weeks for their parcels. Unfortunately, this is beyond our control. ​Additionally, our carriers AusPost have informed us they are currently experiencing a high volume of parcels and are working through a backlog of deliveries. Please be patient for your delivery to arrive and expect delays.

Note: ​ Our processing and packing time estimates are in addition to the delivery time estimates. Also if you you place an order on a public holiday, please allow another 1-2 days for processing and packing. ​ If your parcel goes missing, we strongly recommend you to contact AusPost at your earliest convenience. Once your parcel has left Sanna Stone, it becomes the responsibility of AusPost. If you need our assistance, please go to our Contact Us page to get in touch.


Earth is our home and we need to take care of it as best as we can. At Sanna Stone we are committed to opting for more eco-friendly options. We are choosing recycled and biodegradable options where available, such as our bubblewrap and packing peanuts. We try to use the least amount of plastic tape possible, without compromising on your products’ safe delivery. Although small changes, these adaptations are necessary for our Earth’s health.


Yes, we offer Afterpay in our online store!

With Afterpay, you can buy now, and pay later. Afterpay works by splitting your purchase into 4 instalments. You will pay the first instalment when you checkout from our store, and the remaining amount every fortnight thereafter. Enjoy interest-free instalments when you pay on time.
  1. Browse our store, choose your products and head to the checkout
  2. Select Afterpay as your payment method
  3. Create an account instantly and complete your purchase

We comply with the WA Office Fair Trading Refund regulations. Our products are sold as is, and we endeavour to provide the most accurate representation of the item through our photos and description. Please note our products are fragile in nature, and breakage or damage may occur during rough handling or transit.

If you are dissatisfied with your purchase, please contact us through our Contact Us page immediately and we shall help in any way we can. We are not however, liable to provide a refund for a change-of-mind scenario.


We primarily support family owned and operated wholesalers to source our crystals. Our wholesalers source crystals from ethical sites across the globe, and then will cut and polish the crystals on site for us to purchase. We do NOT support poor working and/or unethical working conditions, and are reassured by our supplier that our crystals are appropriately and considerately sourced.

You can be confident our crystals are 100% natural, unless specifically stated in our product descriptions.


Firstly, cleansing and charging your crystals is important. While your crystals give off energy, they can also absorb energy and become depleted themselves. Due to this, it is good to cleanse your crystals of any negative or stale energy, and charge them so that are at their maximum potential. The four most popular methods of cleansing and charging your crystals are by:
  1. Salt
  2. Smoke
  3. Moonlight
  4. Selenite
There are many resources online to guide you through each method. Be sure to know if your crystal/s you wish to cleanse and charge is amenable to your chosen method. Before sending out our crystals to you, we cleanse with incense and charge them on selenite plates.



You can find our Privacy Policy and Terms of Service links at the bottom of any of our web pages. By using and purchasing from our website, you are agreeing the stated terms and conditions.